Frequently Asked Questions
How long has Pak-it Products been in business?
Pak-it Products was established in 1985.
Why should I place my order with Pak-it Products?
When you place a call to us at Pak-it Products you will be greeted with a live friendly voice and a knowledgeable customer service representative – no recordings or fancy extensions to delay your phone call and waste your time. We will answer your questions thoroughly and honestly and leave you at the end of the phone knowing that we will process your order right away. You will know when we will ship order, when you will receive your order, you’ll know the total cost of your order and we will ALWAYS thank you for your business. You are our customer and YOU are important to us!
Is there a minimum order?
The short and sweet answer is…not really. We have a $25.00 order minimum but if your order is under $25.00, there is a $2.00 surcharge that will be added to your order.
How fast can you ship my order?
If your order is placed by 3 pm EST Monday – Friday we will ship your order the SAME DAY. Orders placed over the weekend will be shipped on that Monday. If you need your product to arrive to you the next day, or on a Saturday, we will ship your order by UPS Next Day Air or Next Day Air Saturday Delivery and there will be an additional shipping cost. UPS 2nd Day Air and UPS 3 Day Select services are also available for an additional cost.
Where do you ship from?
Our Maryland warehouse is ready to ship your orders Monday – Friday from 9am-5pm. There are only a few products that we do not stock here in our Maryland warehouse. In those rare cases we will ship product from our Midwest warehouse or our West Coast warehouse. If we ship from either of those alternate warehouses, please add a few extra days for shipping.
Do you charge for shipping?
Yes, we charge a discounted UPS shipping rate for all orders, International and Domestic.
How are shipping charges determined?
Shipping costs are based on three things: (1) the number of parcels in your order, (2) the weight of each parcel and (3) the distance that the parcel(s) will travel. We will always try to combine multiple items in a shipping parcel to save you on shipping costs.
Is there a certain dollar amount of product that I need to buy so that shipping will be free?
Shipping rates are significantly reduced when your total shipment weight exceeds 150 pounds, but there is always a shipping cost.
Will you ship to a residence?
We are a wholesale business and wish to sell to retail businesses for the purpose of resale to the final consumer. Only in certain cases, will we ship to a residential address. The shipping cost to a residential address will be more expensive than the shipping cost to a business and the delivery time may be increased by 1 day. In some cases, for a residential delivery, you may be required to sign for the package as proof of delivery, which will mean that someone needs to be at home at the time of delivery.
What sets you apart from your competition?
There are lots of reasons why we think that we are better than the competition. We care about you and we care about helping you to grow your business. Packaging is an important part of being able to sell your products and packaging is often the last item that you are reminded to reorder. We make reorders easy for you. Toward the end of the spool of beer rings, you will find a pink slip that will remind you which item you need to reorder and our phone number is right there on the slip. We also have fabulous computer records that allow us to see a history of your purchases, by item and by date, so that we have a quick glimpse of your needs. We keep our core products in stock every day, we ship the same day that you place your order, (for orders placed by 3 pm EST M-F) and we have a rebate program that can earn you up to a 5% rebate on all of your purchases in that calendar year. On top of that, our prices are competitive, you can rely on us for quality products, our staff is friendly and accommodating and we are reliable 100%.
What is your Rebate Program?
Pak-it Products’ Rebate Program has been in existence since 1990 – that’s 27 years! If you are a storefront business then you are automatically enrolled in our rebate program. The Rebate program is a year-long program and runs from January 2 through December 27 of the same year. The rebate program is designed to give you money back based on purchases. You can use your rebate to spend like cash on any of Pak-it’s products. Here’s how it works:
If your purchases between 1/2/17 – 12/31/17 total $400-$1199.99 and you prepay your orders with a credit card or with a check in advance, you will earn a rebate in the amount of 4% of your annual purchases. If your purchases between 1/2/17-12/27/17 total over $1200 and you prepay your orders, you will receive a 5% rebate on your annual purchases. If your purchases between 1/2/17 – 12/31/17 total over $400 and you pay COD for your orders, you will receive a rebate in the amount of 2% or your annual purchases. Just a few small notations*:
*Shipping costs do not count toward your total annual purchases. *Custom products do not count toward your total annual purchases. *Wine Shippers do not count toward your total annual purchases. *Co-op, wholesale and Volume customers are not eligible for the rebate program. *The rebate must be used by the store that earned the rebate.
Can I return product(s) to you?
Returns are accepted within 10 days of your shipment and must have a Return Authorization number. There is a 20% restocking fee and you will be required to return the product to us at your expense.
What do I do if I need to return a product?
If you have received a product in error:
Please call us (1.800.447.2548) so that we can correct the situation. The correct product will be shipped to you right away and no additional shipping costs will be charged. We will also arrange for UPS to pick up the incorrect product and return it to us. If you have ordered an incorrect product in your most recent shipment and are within a 10 day period:
Please call us for a Return Authorization Number so that we can process the return appropriately. After receiving the return approval, please return it to us at your expense by UPS, Fed Ex or the US Mail. We will contact you when your return has been received and we will issue you a credit on your account for the cost of the product(s) returned. In some situations, there will be a 20% restocking fee. If you would like to return a product that you have ordered beyond the 10 day return period, please call us for approval and for a Return Authorization Number. You will need to arrange for the return shipping and there will be a 20% restocking fee.
Where is my order?
Please log on to www.ups.com and enter your tracking number. This will provide you with your shipments whereabouts.
Do you ship to Canada?
Yes, we will gladly ship to Canada via UPS Standard or UPS Expedited delivery Service. Duties and taxes are not included in the shipping cost and you will need to pay those fees when your product crosses the border or at the time of delivery. Please consult with your Country’s duty and tax resource for that information.
Do you ship to locations outside of the United States?
Yes, we will gladly ship outside of the United States with UPS Worldwide Services. We will provide you with an accurate shipping cost and ask you to approve all costs BEFORE we bill your credit card and BEFORE we ship your order.
What is your damaged goods policy?
Product can be damaged during the shipping process and we apologize if that has happened to your shipment. Please call us (1.800.447.2548) immediately after you notice the damages so that we can handle the situation for you. We will contact UPS and on your behalf, we will file a claim for you. You will need to hold on to the merchandise for 10 days so that UPS will have time to send out a representative to inspect the damage. In the meantime, we will ship a replacement to you.
Are your Plastic 6 Pack Can Rings and your Plastic Bottle Carriers earth friendly?
Our can rings and our bottle carriers are photodegradable, non-toxic and recyclable.
Are your Cardboard Carriers made from Recycled board?
Our cardboard carriers are made from 100% virgin board which is recyclable. They are not made from recycled board because a recycled board would not be strong enough to hold the weight of 6-12 oz. glass bottles.
How will the charge be listed on my credit card statement?
Your bill should read Pak-it Products 1-800-447-2548. Please call us if you receive your credit card statement and need to be reminded of your purchase, we will gladly review that with you.